Refund & Cancelation Policy

All our design services are 100% refundable up to the first 60 days of the original sale date as long as no work has been completed on the project. We do not issue refunds if we have already began working on the project. Please see bullets below for refund policy regarding any refunds requested after 60 days of the original sale:

Refund Policy (no work has completed on project):
  • 1-60 days: 100% refund minus merchant fees
  • 60-90 days: 50% refund minus merchant fees
  • 90+ days: Sale is final - NO REFUND

Refund Policy (work has started/completed on project):
  • NO REFUND


All refunds are subject to a merchant fee if paid online. We utilize PayPal for our online payment system and their current merchant fee is 2.5% of the total sale + $0.30 per transaction. This amount will be automatically deducted from any refund issued by GzP Design.

Please be aware that we process all refunds on the same the first business day of the 3rd week of every month. 

To request a refund, please complete our REFUND REQUEST FORM located here.

Was this answer helpful?

 Print this Article

Also Read

When is my monthly payment due?

Monthly due dates are caluculated 30 days from the date your service began. Your bill will be due...

Suspended for non payment

If we do not receive payment for your web hosting, maintenance plans (or other monthly services),...

How do I set up automatic billing?

Please follow the steps below to set up automatic billing and have your monthly payment...

Is there a billing grace period?

Payments are due by the invoice due date; however we offer our clients a 30 day period before...

How do I cancel my service?

To cancel your service, log into your GzP account. Select My Services/Details/Request...